This Refund & Return Policy applies to all purchases made through the website of MGMEGHA ECOM OPC PRIVATE LIMITED (“Company”, “we”, “our”, “us”). Please read this policy carefully before making a purchase.

1. Eligibility for Returns

We accept returns only under the following conditions:

  • The product is damaged, defective, or incorrect at the time of delivery.
  • The return request is raised within [Insert 3–7] days from the date of delivery.
  • The item is unused, undamaged, and returned in its original packaging with all tags and accessories intact.

Since our products are handcrafted, slight variations in color, design, texture, or size are natural and are not considered defects.

2. Non-Returnable Items

We do not accept returns for:

  • Products that have been used or damaged by the customer
  • Items returned without original packaging
  • Custom-made or personalized products
  • Requests made after the return window has expired

3. Return Process

To request a return:

  1. Email us at mgmeghaservices001@gmail.com
  2. Provide your Order ID, product details, and clear photos/videos of the issue.
  3. Our team will review your request within 2–3 business days.
  4. If approved, we will provide return instructions.

Please do not send products back without prior approval.

4. Refund Policy

Once we receive and inspect the returned product:

  • If approved, the refund will be processed within 7–10 business days.
  • Refunds will be credited to the original payment method used during purchase.
  • Shipping charges are non-refundable unless the return is due to our error (damaged or wrong product sent).

5. Replacement Policy

Instead of a refund, customers may opt for a replacement, subject to product availability. If the product is unavailable, a refund will be issued.

6. Cancellation Policy

  • Orders can be cancelled only before dispatch.
  • Once the order is shipped, cancellation is not allowed.

To cancel an order, contact us immediately at mgmeghaservices001@gmail.com.

7. Shipping Charges for Returns

  • If the return is due to our mistake (damaged/incorrect product), we will bear the return shipping cost.
  • If approved under special circumstances, customers may be required to bear return shipping charges.

8. Contact Information

For any return or refund-related queries, please contact:

MGMEGHA ECOM OPC PRIVATE LIMITED
No F3, 218, Velachery Main Road
Pallikaranai, Chennai, Tamil Nadu – 600100
Email: mgmeghaservices001@gmail.com